DELIVERY TERMS

1. GENERAL

The products are delivered to the shipping address provided by the client when ordering. The latter is responsible to tell alfavin.ch a complete and accurate shipping address.

In the event that delivery could not be made as agreed due to the fault of the client, the second delivery will be charged at cost.

The delivery is effected when the product is delivered to the client by the carrier (Swiss Post) or left at a place agreed with the client. As a general rule, the goods will be delivered at the door of the house or building of the client.


2. DELAYS

Generally, our items are in stock and are delivered on weekdays, in a period of 4 to 10 business days.

All items that are not in stock are delivered according to their availability within 10-15 business days.

If an item can not be delivered after 30 days, the order is automatically cancelled and the client is notified by email. In cases of unusual delay, alfavin.ch informs the client by email.

The delivery times indicated by alfavin.ch are indicative. Some remote areas of Switzerland may take a few extra days for delivery. alfavin.ch and its partners strive to meet the deadlines. However, exceeding the delivery time does not allow cancellation of the order by the client or incur compensation or penalty for delay.


3. DELIVERY PRICE

We deliver wine to homes throughout Switzerland and Liechtenstein at a flat rate, regardless of the distance.

Our logistics partners ensure a fast and reliable delivery.

A contribution to the delivery costs will be billed to the client as follows:

Value of purchases
to delivery address
Contribution to the 
cost of delivery
Delivery with 
phone call notification
Up to CHF 250.-CHF 15.00CHF 22.00
From CHF 250.05FreeCHF 7.00

By selecting the delivery mode “Delivery with phone call notification”, the recipient will be informed by phone by our logistics partner. This service represent an additional cost of CHF 7.- compared to the standard delivery.


Unless otherwise indicated, alfavin.ch reserves the right to make partial or complete deliveries.

In case of partial delivery, the postage will be charged only once, at the rate applicable to a complete delivery.

For special offers and en primeur sales, the above delivery conditions are not applicable and will be clearly mentioned in the respective offers.


4. SHIPPING ABROAD

Our wines can be shipped on request to almost all countries of the European Union. They will be shipped within 15 working days.

Transport costs will be billed to the client at cost. The customs costs, import duties and VAT in the country of destination are at the client's expense. It is the responsibility of the client to inquire about the exact nature of these costs.

 

Echandens, 23.05.2018

 

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens

Note : the French version of the « terms and conditions » and « delivery terms » takes precedence over the English translation.

TERMS AND CONDITIONS

1. GENERAL

These general conditions of sale apply to all purchases of products made on the website Alfavin.ch SA (hereinafter alfavin.ch) or www.alfavin.ch (hereinafter the site).

The offers and prices of the products online are valid as long as they appear on the site and within the limits of available stocks. The drawings or pictures that appear on the site are for illustrative purposes only and are not part of the contractual conditions.

The information and explanations appearing on the site are provided for information only and are not contractual documents.

Alfavin.ch disclaims any responsibility for any errors or omissions related to such information or explanation.

 

2. PRICE

The prices listed on the site are in Swiss francs only. Unless otherwise indicated, they are per bottle or pack and include all taxes. They do not include postage and shipping which will be charged separately (see delivery terms below).

All orders are payable only in Swiss francs.

Alfavin.ch reserves the right to change its prices at any time. The prices charged to clients for goods delivered are those in effect at the date of the order and listed on the confirmation order.

In addition, promotional discounts offered as part of specific marketing activities can not be combined with other discounts. These special promotional discounts are calculated directly online and deducted from the order.

 

3. ORDER

In Switzerland, the purchase of alcohol is prohibited to minors. The client confirms by his order, that he or the recipient is at least 18 years old. He ensures that all information provided is truthful.

The order is deemed final when the client confirms the transaction on the site.

The sending of the order by the client implies acceptance of these terms and conditions in full, to the exclusion of all other terms and conditions.

Alfavin.ch reserves the right to refuse any order from a client.

When we run out of a vintage, we deliver the following available vintage, without any prior communication. This rule applies provided that the new vintage is comparable in terms of price, quality and variety of vine. For range-topping wines, we ask for your permission before delivering a different vintage.


4. PAYMENT

The price invoiced is the price indicated on the order confirmation sent to the client. 
 
We propose the following different means of payment:

  1. Credit cards via a secure site (without costs) lie Paypal or Stripe
  2. Bank transfer (without costs).  The goods will be sent once the amount due is credited to the bank account of alfavin.ch
  3. Payment at the wine shop (no cost). This mean of payment is available only for orders where the delivery mode “ Pick-up in store” has been selected

 

5. RETURN AND COMPLAINTS

The client is responsible to check the goods immediately upon delivery and to make all reservations and complaints about possible defects or non-compliance. These reservations and complaints should be directed to alfavin.ch by email (info@alfavin.ch) as soon as possible but no later than three days after delivery.

The shipping costs in the case of returned merchandise are the responsibility of the client.


6. GUARANTEE

Alfavin.ch grants a warranty of 12 months on potential wine faults (especially corkage), insofar as the wine has been stored in suitable conditions for its preservation.

This warranty does not apply to wines older than 5 years or “high quality” wines.

For alfavin.ch to proceed with the replacement of defective wine, the client must inform in advance by email (info@alfavin.ch). After the agreement of alfavin.ch, the client will return the defective wine in the original packaging with a copy of the invoice. Shipping costs are charged to the client.

Cash refunds are excluded. The client will receive as a refund a voucher for the website to the value of the defective wine.

7. Monthly discovery wine subscriptions

a) Content

Each month the alfavin.ch team selects 3 wines in each category: "Discovery" (around CHF 49.-) and "Prestige" (around CHF 89.-). The addition of each public wine price can sometimes exceed the total price of the monthly subscription. Alfavin.ch does not guarantee to exceed the public prices every month. It is a benefit at its sole discretion.

b) Delivery Dates

- Any monthly subscription contracted during the month, automatically starts with a first delivery planned within 1 to 4 days after the order.

- Once the first package has been delivered, one delivery is organized each month for all subscribers around the 1st of the month (depending on workdays).

- It means for instance that any new subscribers purchasing on the 29th, will receive the first monthly box between the 30th and the 2nd of the next month, as well as the next month box around the 2nd to the 5th of the month. Therefore the new subscriber might receive two packages within a few days.

c) Monthly subscription with recurring payments and no binding duration

On the website page "subscription for me", the user can select his subscription duration (monthly box). In case he selects the duration "No strings attached (monthly payments)" he benefits from monthly payments, that can be stopped each month.

- A first payment is charged on the day of the order

- Each future monthly payment is charged on the 1st of the month

- Each started month is due.

- The user can stop his subscription from his account by clicking on "Cancel" or by email at info@alfavin.ch. The subscription will only stop at the end of the current month. No further payment or delivery will happen the next month.

d) Monthly subscription with fixed duration and no recurring payments

On the website page "subscription as a gift", the user can select his subscription duration (monthly box). In case he selects the duration 3, 6 or 12 months, he will be charged for the entire amount of the subscription duration upfront, only once.

- A single payment is charged on the day of the order

- No tacite renewal or any other monthly payments will be charged by alfavin.ch

- The monthly deliveries start from the day of the order, once a month, during the chosen duration.

- The user cannot be reimbursed for the months for which he would finally decide not to be delivered.

e) Conditions for the subscriptions as a gift

The subscriptions as a gift offer two different delivery options:

- Either a first direct delivery within 1 to 4 days from the order date, to address filled during the order. In that case the person receiving the gift will not benefit from an account on the website.

- Or a gift voucher, created with the order, sent by email to the buyer (and available on the confirmation page), that will have to be activated on the website, by the person receiving the gift. The person activating the gift voucher shall enter his own details to receive the monthly boxes. All gift vouchers are valid for 12 months only. No reimbursement will be offered. Without a gift voucher activation on the website (exact web address mentioned on the gift voucher) that monthly deliveries will not start.


8. APPLICABLE LAW AND JURISDICTION

This contract is subject to Swiss law.

The jurisdiction is constituted by the ordinary courts of the tribunal at the seat of alfavin.ch in Echandens.

 

Echandens, 23.05.2018

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens

 

Note : the French version of the « terms and conditions » and « delivery terms » takes precedence over the English translation.


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