DELIVERY TERMS

1. GENERAL

The products are delivered to the shipping address provided by the client when ordering. The latter is responsible to tell alfavin.ch a complete and accurate shipping address.

In the event that delivery could not be made as agreed due to the fault of the client, the second delivery will be charged at cost.

The delivery is effected when the product is delivered to the client by the carrier (Swiss Post) or left at a place agreed with the client. As a general rule, the goods will be delivered at the door of the house or building of the client.


2. DELAYS

Generally, our items are in stock and are delivered on weekdays, in a period of 4 to 10 business days.

All items that are not in stock are delivered according to their availability within 10-15 business days.

If an item can not be delivered after 30 days, the order is automatically cancelled and the client is notified by email. In cases of unusual delay, alfavin.ch informs the client by email.

The delivery times indicated by alfavin.ch are indicative. Some remote areas of Switzerland may take a few extra days for delivery. alfavin.ch and its partners strive to meet the deadlines. However, exceeding the delivery time does not allow cancellation of the order by the client or incur compensation or penalty for delay.


3. DELIVERY PRICE

We deliver wine to homes throughout Switzerland and Liechtenstein at a flat rate, regardless of the distance.

Our logistics partners ensure a fast and reliable delivery.

A contribution to the delivery costs will be billed to the client as follows:

Value of purchases
to delivery address
Contribution to the 
cost of delivery
Delivery with 
phone call notification
Up to CHF 250.- CHF 15.00 CHF 22.00
From CHF 250.05 Free CHF 7.00

By selecting the delivery mode “Delivery with phone call notification”, the recipient will be informed by phone by our logistics partner. This service represent an additional cost of CHF 7.- compared to the standard delivery.


Unless otherwise indicated, alfavin.ch reserves the right to make partial or complete deliveries.

In case of partial delivery, the postage will be charged only once, at the rate applicable to a complete delivery.


4. SHIPPING ABROAD

Our wines can be shipped on request to almost all countries of the European Union. They will be shipped within 15 working days.

Transport costs will be billed to the client at cost. The customs costs, import duties and VAT in the country of destination are at the client's expense. It is the responsibility of the client to inquire about the exact nature of these costs.

 

Echandens, 23.05.2018

 

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens

Note : the French version of the « terms and conditions » and « delivery terms » takes precedence over the English translation.

TERMS AND CONDITIONS

1. GENERAL

These general conditions of sale apply to all purchases of products made on the website Alfavin.ch SA (hereinafter alfavin.ch) or www.alfavin.ch (hereinafter the site).

The offers and prices of the products online are valid as long as they appear on the site and within the limits of available stocks. The drawings or pictures that appear on the site are for illustrative purposes only and are not part of the contractual conditions.

The information and explanations appearing on the site are provided for information only and are not contractual documents.

Alfavin.ch disclaims any responsibility for any errors or omissions related to such information or explanation.

 

2. PRICE

The prices listed on the site are in Swiss francs only. Unless otherwise indicated, they are per bottle or pack and include all taxes. They do not include postage and shipping which will be charged separately (see delivery terms below).

All orders are payable only in Swiss francs.

Alfavin.ch reserves the right to change its prices at any time. The prices charged to clients for goods delivered are those in effect at the date of the order and listed on the confirmation order.

In addition, promotional discounts offered as part of specific marketing activities can not be combined with other discounts. These special promotional discounts are calculated directly online and deducted from the order.

 

3. ORDER

In Switzerland, the purchase of alcohol is prohibited to minors. The client confirms by his order, that he or the recipient is at least 18 years old. He ensures that all information provided is truthful.

The order is deemed final when the client confirms the transaction on the site.

The sending of the order by the client implies acceptance of these terms and conditions in full, to the exclusion of all other terms and conditions.

Alfavin.ch reserves the right to refuse any order from a client.

When we run out of a vintage, we deliver the following available vintage, without any prior communication. This rule applies provided that the new vintage is comparable in terms of price, quality and variety of vine. For range-topping wines, we ask for your permission before delivering a different vintage.


4. PAYMENT

The price invoiced is the price indicated on the order confirmation sent to the client. 
 
We propose the following different means of payment:

  1. Credit cards via a secure site (without costs) lie Paypal or Stripe
  2. Bank transfer (without costs).  The goods will be sent once the amount due is credited to the bank account of alfavin.ch
  3. On invoice (additional cost of CHF 5.00).  The goods will be delivered upon receipt of the order.
  4. Payment at the wine shop (no cost). This mean of payment is available only for orders where the delivery mode “ Pick-up in store” has been selected

 

5. RETURN AND COMPLAINTS

The client is responsible to check the goods immediately upon delivery and to make all reservations and complaints about possible defects or non-compliance. These reservations and complaints should be directed to alfavin.ch by email (info@alfavin.ch) as soon as possible but no later than three days after delivery.

The shipping costs in the case of returned merchandise are the responsibility of the client.


6. GUARANTEE

Alfavin.ch grants a warranty of 12 months on potential wine faults (especially corkage), insofar as the wine has been stored in suitable conditions for its preservation.

This warranty does not apply to wines older than 5 years or “high quality” wines.

For alfavin.ch to proceed with the replacement of defective wine, the client must inform in advance by email (info@alfavin.ch). After the agreement of alfavin.ch, the client will return the defective wine in the original packaging with a copy of the invoice. Shipping costs are charged to the client.

Cash refunds are excluded. The client will receive as a refund a voucher for the website to the value of the defective wine.


7. APPLICABLE LAW AND JURISDICTION

This contract is subject to Swiss law.

The jurisdiction is constituted by the ordinary courts of the tribunal at the seat of alfavin.ch in Echandens.

 

Echandens, 23.05.2018

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens

 

Note : the French version of the « terms and conditions » and « delivery terms » takes precedence over the English translation.

 

DATA PRIVACY POLICY

 

1.COLLECTING INFORMATION

We collect information when you register on our site, when you log into your account, and when you shop, enter a game and/or log off. The information we collect includes your name, your e-mail address and your telephone number. We also automatically receive and keep information from your computer and your browser, including your IP address, your software and hardware and the pages you visit.

We never store your bank card data on our servers. This data is sent directly and securely to our payment system (Stripe, PayPal or PostFinance Switzerland).

 

2. USING INFORMATION

All the information we collect from you can be used to:

  • personalize your experience and meet your individual needs
  • deliver personalized advertising
  • improve our web site
  • improve customer service and our response to your needs
  • contact you by e-mail
  • manage games, promotions or surveys

 

3. PRIVACY OF E-COMMERCE

We are the sole owners of the information collected on this site. Your personal data will not be sold, exchanged, transferred or given to other companies for any purposes whatsoever, without your consent, apart from data required to meet a need and / or process a transaction, such as shipping an order.

 

4. DISCLOSURE TO THIRD PARTIES

We will not sell, exchange or transfer your identifiable private data to any third parties. This does not include trusted third parties that help us to operate our web site or to conduct our business, provided that the said parties agree to protect the confidentiality of this data.

We believe that it is necessary to share this information to conduct surveys, to prevent or to take measures against illegal activities, suspected fraud, situations incurring potential risks to the physical safety of persons, breaches of our conditions of use, or when so required by law.

However, public information may be shared to other parties for marketing, advertising or other purposes.

 

5. PROTECTING INFORMATION

We take a range of measures to protect the security of your personal data. An SSL certificate is used for the entire purchasing and account login processes in order to protect sensitive data that is transmitted online. We also protect your data offline. Only employees engaged in specific activities (e.g., invoicing or customer services) have access to identifiable personal data. The computers and servers used to store identifiable personal information are kept in a secure environment.

Do we use cookies?

Yes. Our cookies improve access to our site and identify regular visitors. Cookies also improve the users experience by monitoring and targeting their centers of interest. However, the use of cookies is not related to the identifiable personal data on our site in any way.

 

6. UNSUBSCRIBING

We use the e-mail address you provide to send you information and updates about your order, occasional news about the company, news about related products, etc. If, at any time, you wish to unsubscribe and to stop receiving e-mails, detailed instructions on how to unsubscribe are included at the foot of every e-mail.

 

7. CONSENT

By using our site, you agree with our privacy policy. You can contact us at any time at info@alfavin.ch to delete your account or correct/change/delete any information about you.

 

Echandens, 23.05.2018

 

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens

Note : the French version of the « Data privacy policy » takes precedence over the English translation.

 

SUMMARY OF ALFAVIN.CH’S DECLARATION ON DATA PROTECTION

1. WHAT IS THE GENERAL DATA PROTECTION REGULATION?

The GDPR is the new European regulation on the protection of personal data. The GDPR contains the provisions regulating the processing of personal data by enterprises and the authorities. 
More information can be found on the official page of the Swiss Federal Agency for data protection and transparency (PFPDT):


2. WHEN DOES THE NEW REGULATION COME INTO FORCE?

The new GDPR comes into force on 25 May 2018.

 

3. WHO IS AFFECTED BY THE GDPR?

The GDPR applies to all businesses operating in the EU. However, companies present in Switzerland and other third-party countries may also be subjected to the regulation.

 

4. WHAT IS PERSONAL DATA?

Personal data includes names, first names, e-mail addresses, login dates and times, etc. Our customers can unsubscribe from any data exchanges at any time.

 

5. WHAT DOES THIS CHANGE FOR ME AS A USER?

-    You can now oppose the use of your personal data for marketing and advertising purposes. If you do not want your data to be kept internally or to be used in remarketing campaigns, please contact us at info@alfavin.ch.
-    How long do we keep your personal data? We only store your data for the legally permitted period or for the time required to achieve the objective for which it was collected.
-    Data transfers abroad. If personal data is sent to third-party businesses (authorized service providers) located abroad, we transparently give notice of the measures we take to provide the same level of data protection as in Switzerland. These measures include the conclusion of standard EU contractual clauses, the verification of Swiss-US or EU-US Privacy Shields and/or the authorized service provider’s Binding Corporate Rules.
-    Legal framework. We only use your personal data within the framework stipulated by the legislation on data protection or on other legal bases, where necessary.

6. WHICH DATA DOES ALFAVIN.CH USUALLY COLLECT?

We store the data that you provide as a user, for example when you open a user account. We also save technical and behavioral data when you visit our web site. Here is the list:
-    Your identity (name, first name, e-mail address)
-    Delivery and/or invoicing addresses
-    Your login data: IP address, dates and times of logins
-    Your purchases, some of your clicks and the pages you visit

 

7. USE OF THE DATA BY ALFAVIN.CH:

-    For its newsletter and e-mails making personalized offers
-    Marketing campaigns using Facebook and Google Adwords and Mailchimp



Echandens, 23.05.2018

Alfavin.ch SA
Ch. du Moty 1
1026 Echandens


Note : the French version of the « Summary of Alfavin.ch’s declaration on data protection » takes precedence over the English translation.


  • Free Delivery
    Free Delivery
    from CHF 250.-
  • Secure Payment
    Secure Payment
    by credit card, paypal, upon invoice or at the shop
  • 25 years of experience
    25 years of experience
    400+ Italian and Spanish wines, delivery all over Switzerland
  • Best Prices
    Best Prices
    lots of exclusive Italian and Spanish wines, direct relationships with producers